Overview
This Return & Refund Policy outlines the conditions under which products purchased from Whiskermatic may be returned and how refunds are issued. This policy is designed to provide clear and transparent information regarding return eligibility, customer responsibilities, and refund timelines.
By placing an order on our website, customers agree to the terms outlined in this policy.
Return Eligibility
Customers may request a return within 60 days of receiving their order.
To be eligible for a return:
- The item must be in its original condition
- The item must not be damaged due to misuse
- All original parts and components must be included
Returns requested after the 60-day period may not be accepted.
Return Request Process
To initiate a return, customers must contact our support team using the official contact details.
The request should include:
- Order number
- Reason for return
Returns sent without prior approval may not be processed.
Return Shipping Responsibility
All return shipping costs are the responsibility of the customer.
- Customers must arrange their own return shipping
- Return labels are not provided by Whiskermatic
- Original shipping fees are non-refundable
Condition of Returned Items
Returned items must be properly packaged to avoid damage during transit.
Whiskermatic reserves the right to:
- Reject returns that arrive damaged
- Refuse refunds for items not in acceptable condition
Refund Processing
Once the returned item is received and inspected, eligible refunds are processed within 15 days.
- Refunds are issued to the original payment method
- Processing time may vary depending on the payment provider
Non-Refundable Cases
Refunds may not be issued in the following situations:
- Return requested after 60 days
- Product damaged due to misuse
- Missing parts or incomplete returns
- No proof of purchase
Restocking Fee
Whiskermatic does not charge any restocking fee.
Exchanges
We do not offer direct exchanges.
Customers may return the item (if eligible) and place a new order separately.
Customer Responsibility
Customers are responsible for:
- Initiating returns within the allowed timeframe
- Paying return shipping costs
- Providing accurate return details
- Ensuring safe packaging of returned items
Failure to meet these conditions may affect refund eligibility.
No Hidden Charges
Whiskermatic does not apply hidden or additional fees. All costs are clearly communicated.
Contact Information
Business Name: Whiskermatic
Phone: +1 (512) 834-2765
Email: support@whiskermatic.com
Final Statement
Customers are encouraged to review this policy carefully before placing an order. This policy ensures transparency and fair handling of returns and refunds.
Whiskermatic reserves the right to update this policy when necessary.