Customer Support Overview
At Whiskermatic, we value clear communication and accessible customer support. Our Contact Us page is designed to provide customers with reliable ways to reach us regarding orders, products, policies, or general inquiries. We aim to handle all communications in a structured and professional manner to ensure clarity, accuracy, and timely assistance.
Customers are encouraged to contact us using the official channels listed on this page. Using verified contact details helps us maintain proper records and provide consistent service.
How to Reach Us
Whiskermatic operates as an online retail business and provides customer support through phone and email. These channels are monitored during standard business hours to assist customers effectively.
Business Name: Whiskermatic
Business Address: 5900 Balcones Drive Suite 100 Austin Tx 78731 US
Phone Number: +1 (512) 834-2765
Email Address: support@whiskermatic.com
Customer Support Hours
Our customer support team is available during the following hours:
- Monday to Friday: 9:00 AM to 6:00 PM (CT)
- Saturday & Sunday: Closed
Messages received outside business hours are reviewed on the next business day.
Order-Related Inquiries
For questions related to existing orders, including order status, shipping updates, delivery timelines, or return requests, customers are encouraged to contact us with their order number and registered email address. Providing accurate information allows us to locate order details efficiently and respond without unnecessary delays.
All order-related communication is handled through official support channels to ensure accuracy and security.
Product Information and General Questions
Customers may also contact us for general questions about products, specifications, usage guidelines, or compatibility concerns. We aim to provide clear, factual responses based on the information available in our product listings.
Product information provided by our support team is intended for general guidance and does not replace professional or specialized advice.
Communication Guidelines
To maintain efficient communication:
- Please use clear and complete information in your message
- Avoid submitting duplicate inquiries for the same issue
- Allow reasonable time for responses during business hours
All communications are reviewed and responded to in the order they are received.
Data Privacy and Contact Communications
Information shared through contact forms, emails, or phone communication is used solely for the purpose of providing customer support. We do not use contact information for unauthorized marketing purposes or share it with unrelated third parties.
For more details on how personal data is handled, customers are encouraged to review our Privacy Policy.
Physical Address Disclosure
The business address listed on this page is provided for identification and correspondence purposes. Whiskermatic operates as an online-only retailer and does not offer in-person customer service or walk-in support at this location.
Final Note
We encourage customers to review our policy pages, including About Us, Privacy Policy, Payment Policy, Shipping Policy, and Return & Refund Policy, to better understand how our store operates.
If you require assistance or have questions, our support team is available to help during stated business hours.