Overview
This Shipping Policy explains how orders placed on Whiskermatic are processed, shipped, and delivered. The purpose of this page is to provide customers with clear and transparent information regarding order cut-off times, processing timelines, shipping fees, delivery estimates, and customer responsibilities.
By placing an order on Whiskermatic, customers agree to the terms outlined in this Shipping Policy.
Order Cut-Off Time
Orders placed before 5:00 PM (CT) are considered for same-day processing.
Orders placed after 5:00 PM (CT) are processed on the next business day.
Orders placed on weekends or public holidays are processed on the next available business day.
Order Processing Time
All orders are processed within 1 to 2 business days after successful payment confirmation. Processing time refers to the period required to verify the order, prepare items, and hand them over to the shipping carrier.
Processing time does not include shipping or transit duration.
Shipping Transit Time
Once an order has been processed and shipped, the estimated transit time is 4 to 5 business days. Transit time may vary depending on destination location, carrier operations, or external factors beyond our control.
Estimated Total Delivery Time
The estimated total delivery time is 5 to 7 business days, which includes:
- 1 to 2 business days for order processing
- 4 to 5 business days for shipping transit
Delivery timelines are estimates and are not guaranteed.
Shipping Fees
Whiskermatic applies a flat-rate shipping fee of USD 25 on all orders unless otherwise stated at checkout.
Shipping fees are clearly displayed before payment confirmation.
We do not apply hidden shipping charges or post-purchase shipping fees.
Shipping Method and Carriers
Shipping methods and carriers are selected based on order size, destination, and operational availability. Carrier selection is determined by Whiskermatic and may vary per order.
Tracking information may be provided when available.
Incorrect or Incomplete Address Responsibility
Customers are responsible for providing accurate and complete shipping information at checkout. Whiskermatic is not responsible for:
- Delays caused by incorrect addresses
- Failed deliveries due to incomplete information
- Lost packages resulting from incorrect shipping details
Additional shipping charges caused by address errors are the responsibility of the customer.
Undeliverable or Returned Shipments
If an order is returned to us due to an incorrect address or delivery failure caused by customer error, the customer may be required to cover reshipping costs. Original shipping fees are non-refundable.
Delays Outside Our Control
While we strive to meet estimated delivery times, Whiskermatic is not responsible for delays caused by:
- Carrier issues
- Weather conditions
- Customs or regulatory checks
- Operational disruptions
Such delays do not qualify for shipping refunds.
Shipping Restrictions
Shipping availability may vary depending on location. Certain destinations may not be serviceable at all times. Availability and applicable charges are shown at checkout where possible.
No Hidden Charges
Whiskermatic does not apply hidden fees related to shipping. All shipping costs are disclosed clearly before payment is completed.
Contact for Shipping Questions
Customers with shipping-related questions may contact our support team using the official contact details below:
Business Name: Whiskermatic
Phone: +1 (512) 834-2765
Email: support@whiskermatic.com
Final Statement
Customers are encouraged to review this Shipping Policy carefully before placing an order. This policy is designed to provide clarity, transparency, and fair expectations regarding shipping timelines and responsibilities.
Whiskermatic reserves the right to update this Shipping Policy as needed to reflect operational or carrier-related changes.